Work from anywhere and benefit from unlimited concurrent calls, queues, personalized greetings, intelligent routing or call forwarding.
Take advantage of holding, muting or call transferring to other agents or external numbers.
Access caller’s comprehensive profile and information before answering the phone. Your customers will never have to repeat information.
Have every agent on the same page through shared notes, call recordings and detailed activity history.
Use integrations to maintain information updated automatically in all systems, avoiding work duplication and redundancy.
Access real-time call center statistics, service level performance, detailed metrics and live monitoring of all calls.
Talkdesk provides a comprehensive overview of the customer with information from your company’s CRM, Helpdesk, back office solutions and social and business networking sites. See all the available integrations.
Evaluate agent, team, phone number and company performance with call monitoring, real-time analytics and historical reporting.
Listen to agent’s calls in real-time to guarantee quality standards. Increase your company’s effectiveness and professionalism.
Analyze your call center metrics in real-time. Improve business KPIs and decrease costs by identifying inefficiencies.
Monitor the performance of your company so you can make intelligent business decisions based on comprehensive data.