Our enterprise level call control functionality will allow your agents to have more professional interactions. Agents can make and accept calls directly from the browser, landline or IP phone.
Talkdesk shows a complete view of the customer by pulling relevant information from the systems you use, social and business networking sites.
Information about the customer and prospect data including buying history, support tickets and all previous interactions with your company is presented in an intuitive interface.
Agents will shorten call times and provide a more pleasant customer experience by eliminating the repetition of information between subsequent contacts and transferred calls.
Talkdesk compiles information from your company’s CRM, Helpdesk, back office solutions, Facebook, Twitter and LinkedIn. With readily available, relevant information, Talkdesk will increase your company’s productivity, eliminate omission of information and improve the customer experience.
Talkdesk automatically updates information into all integrated systems enabling teams to access comprehensive and accurate information without having to open multiple applications or re-enter redundant information. Leverage the functionality of your current software in one easy to use interface.
Talkdesk provides real-time analytics, historical reporting and call monitoring of live or recorded calls so managers can make intelligent business decisions based on comprehensive data.
Our elegant dashboard allows for a quick overview of real-time call center statistics, service level performance, detailed metrics and live monitoring of all calls.