Contact Center Agent Performance: No Room for Sacrifices

As the heart of the contact center operation, agents play a particularly valuable role in driving results. Agent performance is, indeed, a paramount business focus.

This Special Report by Talkdesk and Contact Center Weekly reveals how to position your agents and, thus, your CX function, for success.

Topics include:

• What customers really want – and what that means for agent performance;
• How the rise of AI is impacting agent performance strategy;
• 7 challenges that are inhibiting results;
• 6 opportunities to dramatically elevate agent performance;
• 8 radical performance metrics you should start using right now.