Quadient takes a modular approach to driving better CX.
self-service resolution, eliminating wait times.
availability for routine transactions.
immediate containment rate.
Relocation services done right.
Quadient is an international leader in cloud-based business communication software, parcel locker solutions, and mailing systems technology. Quadient has an established presence in the Americas, Europe, and Asia-Pacific, and serves 26+ countries with user-centric, cutting-edge business solutions.
"By walking the customer through a few steps and using some integrations with our web application, we could help customers with a bot instead of a human. And that has had tremendous success."
Jackie James Director of Global Operations
Simplifying Business Communication.
Quadient accelerates automation with CXA – by deploying Talkdesk Copilot™, Knowledge Management™, and automated AI summaries, Quadient empowers agents while expanding AI-driven capabilities, including multi-language voice assistants, lightning automation flows in Salesforce, and self-service enhancements across web and mobile.
With Talkdesk Omnichannel Engagement, Quadient has also created new career paths for high-performing voice agents, allowing them to support SMS and chat channels—often more engaging than long voice calls. Agents can manage multiple digital conversations simultaneously, boosting productivity while working in a more sustainable, less stressful environment.
Their strategic approach balances automation with human engagement, ensuring customers receive efficient, personalized service anywhere, anytime.
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