Interactive Voice Response (IVR)
Interactive Voice Response (IVR) technology ensures that the caller is directed to the correct agent.
Easily Configure Messages
Record a custom greeting or alternatively, write a message and our text-to-speech software will automatically generate your message.
Gather relevant information about the caller in order to direct them to the most appropriate agent. Increase efficiency and the professionalism of your company with this sophisticated system.
Forward calls to appropriate agents in order to increase first contact resolution and reduce call handling times. This efficient system will save your company time and reduce operations cost.
Handle Higher Call Volumes
Gather information about the caller to make intelligent routing decisions. This will increase first contact resolution and enable your team to handle a higher volume of calls.