Seamlessly integrate your entire operation in the same system.
Your staff can review calls at anytime to ensure that all of your agents are compliant with your company’s quality standards.
Allow your customers to leave a voicemail when your agents are unavailable. With voicemail transcription and notifications, your agents will be able to quickly respond to the message.
Allow your agents to add a call summary note to the call log with customized disposition codes.
With features like hold, mute, call conferencing, blind transfer and warm transfer, your agents can provide their customers a more professional and seamless experience.
When your agents are busy, calls will be kept on hold. Prioritize calls by value or request urgency based on your business rules.
Maximize the number of simultaneous inbound and outbound calls through unlimited concurrent calls. Have several agents on the phone through a single name and flexibility adapt your system at anytime.
By default, Talkdesk automatically chooses the best number to display on your outbound caller ID based on comprehensive information. You can also manually select your outbound caller ID number from a pull down menu.
Ensure that every interaction with your company is unique, professional and informative. Make a good impression the first time and every time.
Acquire local and toll-free phone numbers from multiple countries. Expand your business globally by employing agents internationally or have international phone numbers routed to your local agents.
Route customers to the right agent based on custom criteria.
Ensure that the call is directed to the right department. This IVR system will reduce call handling times and increase first contact resolution, saving your company time and money.
Make sure that the most appropriate agent always gets the call with our skills based routing system. Leave more flexible agents available to handle future calls. Increase first contact resolution and the professionalism and productivity of your company.
Sync information with your CRM, Helpdesk and your own systems.
Access all previous calls, voicemails and emails from the caller in real-time. Your agents will always be informed, even before they answer the call.
Your agents will never go into a call blind. Real-time information about the caller is available in the browser, before your agents answer the phone.
Organize contacts by name or company and easily segment your contacts. Filter your contacts by tag and beneﬁt from our intelligent contact search.
Compile lists of contacts from any integrated CRM, Helpdesk, contact lists that are uploaded in CSV format and from within Talkdesk.
Talkdesk allows you to assign unique tags to your contacts. Your agents can sort and search by tag, compile lists based on tags and can easily identify each contact based on their tag.
A comprehensive overview of the caller is presented in an intuitive interface as they call. This allows agents to have a complete overview of the caller’s needs.
Create rules that automatically trigger actions to external systems when certain events happen in Talkdesk such as missed or inbound calls. Increase agent productivity by eliminating the need to re-enter information or duplicate tasks and have all systems on the same page.
Connect Talkdesk with your company’s systems (e.g: CRM, Helpdesk), and have all the caller information synchronized and updated in all systems immediately. Never re-enter redundant information.
Get a clear insight of your call center performance.
Listen to agent’s calls in real-time to guarantee quality standards. Increase your company’s effectiveness and professionalism.
Analyze your call center metrics in real-time. Improve business KPIs and decrease costs by identifying inefficiencies.
Automate the outbound calling process so your sales team can call more contacts faster. Agents can upload lists, click “start” and the power dialer will automatically call contacts on the list, one after another, until a contact answers.
When a prospect or lead fills out a form on your website or contacts your company for the first time (via phone, live chat or email) Talkdesk will automatically create a new contact with their information such as their name, phone number, number they called, agent they spoke with, call recording, etc.
Define notification rules that alert you by email (or POST request) when an event happens. Receive notifications in real-time when a call is missed or a voicemail is received.
Desktop notifications alert you when the phone rings so your agents can accept the call even if they are working on a task outside of Talkdesk.