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Thanks - the Talkdesk Team.

Get an overview of how different roles in a healthcare organization utilize purpose-built cloud contact center software to deliver a better patient experience.
<ul class="text text--16">
<li>See how a system administrator configures and customizes Talkdesk for their health system.</li>
<li>Get a deep dive into how to handle patient interactions quickly and accurately across all key channels.</li>
<li>Learn how agents and staff use Talkdesk for proactive communications and to gather insights.</li>
</ul>
Watch the full demo or explore specific features, you decide!
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See Talkdesk Healthcare Experience Cloud for Providers in action.

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Talkdesk helps providers reimagine patient experience.

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Healthcare Experience Cloud™ comes pre-integrated with healthcare systems of record, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise. Providers can realize value faster while positively impacting patient interactions.

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A purpose-built patient experience solution for the contact center.

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In Talkdesk, we found a partner that would develop with us as we grew, and quickly.

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Standards-based APIs surface patient records for tailored interactions.

EHR integration

Patient information in a single interface. 
Efficient EHR shortcuts.

Healthcare provider Agent Workspace

Conversational bots for patient self-service.

Virtual agents for healthcare

Streamlined processes. 
Simple and convenient patient assistance.

Pre-built provider workflows

No-code interface. 
Medical grade speech-to-text. 
Recommended best actions.

Pre-trained healthcare AI

Omnichannel communications. 
Personalization and outreach rules.

Proactive engagement

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UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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Want a closer look at the cloud contact center solution built for healthcare?

Request a demo of the Talkdesk Enterprise Contact Center Platform. We’re Helping 1400+ Companies Have Better Conversations

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