La journée de l'IA, vers une meilleure expérience client.

If you make good use of AI features in Talkdesk, like Talkdesk Navigator, Autopilot, and AgenTek AI, it it would help you achieve and improve every single SLA or KPIs that you have in the contact center. We have a virtual agent. Her name's Rosie the robot. She resolves about thirty, forty percent of her calls with zero live agent assist. Took very little to get the initial setup done. We're now open. Seven days a week, twenty four hours a day, three hundred sixty five days a year effectively. Copilot has been huge for us. Our agents use it every day and and I'm looking forward to, you know, continuing to see what other features within AI that that Talkdesk has. The opportunity is endless and then you're bringing in the AI, giving us the responsibility to create those autopilots, create the AI generated responses. We've had customers comment on how the options are clearer. It's just win wins all around. AI brings us a lot of opportunities. We are able to deliver services in more languages. It opens new markets for us because through AI, we can also automatize some of the tasks and it enable to go down to maybe more mass affluent markets. Recently, we have been opening a new office in Middle East. Going there with TollDesk was not a question. We go there, we set up the solution, it works. Two and a half years ago, our net promoter score was twenty eight. We were number credit union level number one hundred and thirty four out of a hundred and thirty four credit unions. Shortly thereafter, we started to incorporate artificial intelligence. We still managed to improve our net promoter score in that same duration, that same two years from twenty eight to fifty eight. That's remarkable. Wherever we are opening up new avenues for those agents to assist our customers, we're gonna do that on Talkdesk platform. So today, we're doing voice, we're doing email. In the future we'll use AI. The biggest area that Talkdesk has has helped us is giving us more visibility to improve our ability to coach and train our specialists because we're a premium service, so we gotta keep up with the customer. We also have to keep up with the business, the relationship business. You know, we're taking care of them. We're relying on Talkdesk to take care of us, and they've come through.