solutions | Government & Education
Redefine public sector experiences for every stakeholder.
A modern CX platform powered by Talkdesk Customer Experience Automation (CXA) for government entities and educational institutions.
Simplify access to government information.
Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation orchestrated by Talkdesk CXA to route complex inquiries to live staff or AI agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.
Improve reliability to better serve stakeholders.
State and local government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information. Talkdesk CX Cloud™ Government Edition offers the most comprehensive set of company security certifications and standards across information security, privacy, and engineering security. We also stand by our performance with an industry-leading voice quality and uptime SLAs.
Enable government employees for remote work.
Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.
Embrace the future of remote work environments with high security standards and regulatory compliance, while safeguarding sensitive citizen data.
Transform CX across campus.
No matter the audience, Talkdesk Higher Education Experience Cloud™, built on Talkdesk CXA, gives colleges and universities the flexibility to manage communications effectively across every department. Deliver consistent, convenient experiences that strengthen relationships with students, faculty, alumni, and the broader campus community.
Hear why our customers love Talkdesk.
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