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La più ampia suite di app native. 
Una sola piattaforma unificata. 
Un’unica esperienza utente.

End-to-End

Flessibile per la tua azienda. 
Amministrazione “Clic, non Codice”. 
Empowerment in prima linea.

Adattabile

Implementazione rapida 
Interfaccia utente moderna. 
Nessuna curva di apprendimento degli agenti.

Intuitiva

Engagement intelligente. 
Efficienza operativa.

Infusa di Intelligenza Artificiale

Oltre 70 integrazioni. Open API. 
Ecosistema di innovazione.

Integrata

Oltre 30 certificazioni di sicurezza. 
Qualità globale delle chiamate. 
Autenticazione e protezione dalle minacce.

Affidabile

Con Talkdesk la customer experience diventerà il tuo vantaggio competitivo.

features

Talkdesk si concentra sulla costruzione di un futuro, ma non a spese dei clienti attuali. Non solo ci ascolta, ma agisce in base al nostro feedback e alle nostre idee. Con Talkdesk abbiamo trovato un vero partner commerciale.

quote

Oltre 1.800 imprese innovative si affidano a Talkdesk.

logos_grid

Oltre 70 integrazioni per creare la tua soluzione di contact center personalizzata.

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

trustpilot

Richiedi una demo per scoprire come l’IA può aumentare i risultati della tua azienda.
Grazie per l’interesse dimostrato! Ti risponderemo entro 24-48 ore.

Permettici di aiutarti a creare la magia della customer experience con la potenza dell'IA.

panel

Cloud Call Center Software | Talkdesk

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Thanks - the Talkdesk Team.

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Coinvolgi i clienti in qualsiasi momento, ovunque e sui diversi canali, utilizzando qualsiasi dispositivo e integrandoli perfettamente con sistemi critici come Salesforce.

Software per Contact Center su Cloud per aziende innovative.