Con Talkdesk abbiamo ormai una collaborazione di lunga data. Possiamo quindi parlarci con franchezza: dire cosa funziona bene e cosa va migliorato, sempre con lo stesso obiettivo. La nostra cultura si fonda sull’eccellenza e sui servizi su misura. Con Talkdesk, abbiamo trovato un partner che si allinea con i nostri valori.

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Oltre 1.800 imprese innovative si affidano a Talkdesk.

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Oltre 70 integrazioni per creare la tua soluzione di contact center personalizzata.

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

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Richiedi una demo per scoprire come l’IA può aumentare i risultati della tua azienda.
Grazie per l’interesse dimostrato! Ti risponderemo entro 24-48 ore.

Permettici di aiutarti a creare la magia della customer experience con la potenza dell'IA.

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La più ampia suite di app native. 
Una sola piattaforma unificata. 
Un’unica esperienza utente.

End-to-End

Flessibile per la tua azienda. 
Amministrazione “Clic, non Codice”. 
Empowerment in prima linea.

Adattabile

Implementazione rapida 
Interfaccia utente moderna. 
Nessuna curva di apprendimento degli agenti.

Intuitiva

Engagement intelligente. 
Efficienza operativa.

Infusa di Intelligenza Artificiale

Oltre 70 integrazioni. Open API. 
Ecosistema di innovazione.

Integrata

Oltre 30 certificazioni di sicurezza. 
Qualità globale delle chiamate. 
Autenticazione e protezione dalle minacce.

Affidabile

Con Talkdesk la customer experience diventerà il tuo vantaggio competitivo.

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Cloud Call Center Software | Talkdesk

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Coinvolgi i clienti in qualsiasi momento, ovunque e sui diversi canali, utilizzando qualsiasi dispositivo e integrandoli perfettamente con sistemi critici come Salesforce.

Software per Contact Center su Cloud per aziende innovative.