Uncover customer insights for quality interactions and predictive recommendations.

Actively intelligent

Set up your contact center in weeks, not months.

Powerfully simple

Boost agent productivity with 20+ pre-built integrations.

Seamlessly connected

Make admin changes instantly with clicks, not code and the industry’s largest app ecosystem.

Endlessly adaptable

Guaranteed call quality with an 4.22 MOS.

Enterprise class

Transform your customer experience management with Talkdesk hosted contact center solutions.

features

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

trustpilot

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Thanks - the Talkdesk Team.

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