Engage with customers anytime, anywhere, in any channel, using any device while seamlessly integrating with critical systems like Salesforce.

Cloud call center software for innovative enterprises.

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hero

Broadest suite of native apps. 
One unified platform. 
One user experience.

End-to-end

Flexible for your business. 
“Clicks not Code” admin. 
Front line empowerment.

Adaptable

Fast implementation. 
Modern user interface. 
No agent learning curve.

Intuitive

Intelligent engagements. 
Operational efficiency.

AI-infused

60+ integrations. 
Open APIs. 
Innovation ecosystem.

Integrated

30+ security certifications. 
Global call quality. 
Authentication & threat protection.

Trusted

Make customer experience your competitive edge with Talkdesk.

features

Talkdesk is focused on building for the future, but not at the expense of their current customers. They not only listen, but they take action on our feedback and ideas. We’ve gained a true business partner with Talkdesk.

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Over 1,800 innovative enterprises rely on Talkdesk.

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60+ integrations to build your custom contact center solution.

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

trustpilot

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Thanks - the Talkdesk Team.