Software de call center em nuvem para empresas inovadoras.

Interaja com os clientes a qualquer hora, em qualquer lugar, em qualquer canal, usando qualquer dispositivo enquanto se integra perfeitamente com sistemas críticos, como o Salesforce.

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Faça da experiência do cliente sua vantagem competitiva com a Talkdesk.

De ponta a ponta

Conjunto mais amplo de aplicativos nativos.
Uma plataforma unificada.
Uma experiência de usuário.

Adaptável

Flexível para o seu negócio.
Administrador “Clicks not Code”.
Empoderamento da linha de frente.

Intuitivo

Implementação rápida.
Interface de usuário moderna.
Nenhuma curva de aprendizado do agente.

Integrado com IA

Engajamentos inteligentes.
Eficiência operacional.

Integrado

Mais de 60 integrações.
APIs abertos.
Ecossistema de inovação.

Confiável

Mais de 30 certificações de segurança.
Qualidade de chamada global.
Autenticação e proteção contra ameaças.

Talkdesk Customer EmployBridge

"A Talkdesk está focada em construir para o futuro, mas não às custas de seus clientes atuais. Eles não apenas ouvem, mas agem com base em nossos comentários e ideias. Conquistamos um verdadeiro parceiro de negócios com a Talkdesk."

Dale Sturgill VP of Call Center Operations, EmployBridge

LER A HISTÓRIA

Mais de 1.800 empresas inovadoras confiam na Talkdesk.

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Mais de 60 integrações para construir sua solução de contact center personalizada.

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Os clientes adoram a Talkdesk.

Rated 8 out of 10 based on 660 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

Experimente o contact center na nuvem para empresas inovadoras.

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