Please wait while we validate your privacy settings.

Talkdesk helps insurers unify the customer experience.

flagstone?v=56.0.0
companionproject.png?v=56.0.0
lemonade.png?v=56.0.0
camargoinsurance.png?v=56.0.0
rootinsuranceco.png?v=56.0.0
Increase Agility Complete View Customer Insurance Workspace

Meet the first contact center solution purpose-built for insurance.

Talkdesk Financial Services Experience Cloud™ for Insurance is the first CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. Deep integrations with CMS, PAS, and CRM systems provide a single view of the customer and power time-saving workflows and automations. Pre-trained AI and insurance intent libraries enable seamless, personalized, and digital-first customer experiences.

Key features.

Out-of-the-box integration with core systems

Connect key customer data from policy administration and claims management systems.

Insurance workflows

Out-of-the-box flows streamline policy changes and cancellations, FNOL, claims management, new policy sales, and more.

Insurance Agent Workspace™

Surface customer policy information, claims history, and more in a single, unified view for increased efficiency and speed to resolution.

Insurance Virtual Agent™

Autonomously solve customer issues with a human-like experience powered by AI that’s pre-trained to understand insurance scenarios and handle them with empathy.

Want a closer look at what automation-first customer experience solutions can do for your company?