See the Talkdesk Education Smart Service contact center solution in action.
Get a closer look at the contact center solution that helps colleges and universities deliver a better student, alumni, and faculty experience.
- Support self-service with AI that enables students and alumni to get quick answers at any time.
- Leverage proactive messaging and predictive dialing capabilities to maintain strong connections with alumni and drive increased donations.
- Reduce the effort on administrative staff, student workers, and seasonal agents with AI that helps them onboard quickly and provide faster, accurate service.
- Modernize with AI and open APIs for scale and flexibility to meet different department requirements and fluctuating demand.
Talkdesk helps colleges and universities better serve their stakeholders.
Admission & Student Services
Ramp seasonal agents quickly by assisting them with an AI advisor. This intelligent tool helps helps agents provide personalized application or financial aid support by generating real-time guidance pulled from information across your knowledge base and business systems.
Health Services
Deflect routine calls and improve patient self-service with automated provider search, appointment scheduling, and cancellations.
Auxiliary Services
Automate call routing and resolve student questions for event schedules, ticket sales, and dining hall hours. Keep students informed on parking and transportation topics with automated text updates.
Fundraising / Advancement
Scale outreach to alumni with predictive dialing and proactive notifications that increase connect rates.
Help Desk
Integrate with IT support systems to fully resolve routine requests through AI (eg, automated password resets and account activations).