Request a 1:1 demo of Talkdesk Healthcare Experience Cloud for Providers.

Get a customized walkthrough of the first AI-powered cloud contact center solution built to help organizations like yours deliver better patient experience.

  • See how the deepest direct EHR integration with a contact center solution uses key patient information to create a personalized patient experience.

  • Get a deep dive into pre-configured healthcare workflows that deliver patient convenience and better staff efficiency across all key channels.

  • Learn how customer experience automation (CXA) helps providers deliver intelligent automation with powerful self-service and AI that assists staff in every patient conversation.

A Purpose Built Px Solution

Talkdesk helps providers reimagine patient experience.

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Put Patients In Context

A purpose-built PX solution for providers’ needs.

Healthcare Experience Cloud™ comes pre-integrated with healthcare systems of record, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise. Providers can realize value faster while positively impacting patient interactions.

Key features.

EHR integration

Standards-based APIs surface patient records for tailored interactions.

Healthcare provider Agent Workspace

Patient information in a single interface.
Efficient EHR shortcuts.

Virtual agents for healthcare

Automate nearly any healthcare contact center touchpoint, from checking symptoms and locating the best provider, to managing appointments, making PCI-compliant payments, prescription refills and more, with a human-like experience powered by GenAI.

Pre-built provider workflows

Streamlined processes.
Simple and convenient patient assistance.

Pre-trained healthcare AI

No-code interface.
Medical grade speech-to-text.
Recommended best actions.

Proactive engagement

Omnichannel communications.
Personalization and outreach rules.

Customers love Talkdesk.

Rated 8.1 out of 10 based on 687 reviews and ratings onTrustRadius logo

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Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

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This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

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It is easy to use and understand; even someone who has never used it can log in and understand its features.

Londeka Ndlovu

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Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it.

Ayanda Mwandla

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We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

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Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

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I use Talkdesk to communicate with customers and listen to recorded calls because every call that you make or receive is recorded by Talkdesk, which makes it easy to find all recorded calls when you need to go back and check what communication was made with the customer.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

Want a closer look at the cloud contact center solution built to help organizations deliver better patient experience?