Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Get a closer look at the contact center solution to help U.S. state and local government agencies deliver a better citizen experience.
<ul class="text text--16">
<li>See how to improve access to government programs and enable citizens to easily find and understand program information.</li>
<li>Reduce the effort on citizens and agents with proactive notifications.</li>
<li>Modernize for scale and flexibility to meet fluctuating demands.</li>
</ul>
<img alt="Citizen Journey Virtual Assistant Request Demo" class="alignnone size-full wp-image-64789" decoding="async" height="1160" loading="lazy" sizes="(max-width: 1191px) 100vw, 1191px" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/citizen-journey-virtual-assistant-request-demo.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/citizen-journey-virtual-assistant-request-demo.png 1191w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/citizen-journey-virtual-assistant-request-demo-596x580.png 596w" width="1191"></img>

See Talkdesk Citizen Engagement solution for Government in action.

default_form

Talkdesk helps government organizations reimagine the citizen experience.

logos_grid

Talkdesk offers an end-to-end cloud contact center solution for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics, all on a single, unified platform.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

An end-to-end cloud contact center solution.

panel

Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this.

quote

Self-service content is intelligently surfaced.

Intelligent knowledge base

Smart chatbots for routine inquiries. Intelligent routing of complex inquiries to live agents.

Virtual agents

Integrated support across SMS, live chat, email, and social messaging.

Omnichannel

Next best actions provided to quickly resolve complex inquiries.

Intelligent guidance

Proactive notifications and alerts to engage with citizens.

Proactive notifications

Automated assistance to improve agent proficiency and training.

Enabled workforce

Automated authentication and fraud detection.

Risk mitigation

Innovation of public cloud with private storage.

Cloud flexibility

features

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

trustpilot

Want a closer look at what automation-first customer experience solutions can do for your company?

Watch a demo of Talkdesk Citizen Engagement for Government. We’re helping government agencies optimize their most critical citizen engagement processes.

Please wait while we validate your privacy settings.