Aguarde enquanto validamos as suas definições de privacidade.

forcetherapeutics.png
springhealth
ambrygenetics.png
strive-health@2x.png
choc-childrens@2x.png
evarahealth@2x.png
memorialhealth
mochihealth
phreesia.png
maxor-plus.png
cleanslate@2x.png
hikma
instridehealth
A Purpose Built Px Solution

Uma solução de experiência dos pacientes elaborada propositadamente para o contact center.

A Healthcare Experience Cloud™ é fornecida pré-integrada com sistemas de assistência médica de registo, pré-concebida com fluxos de trabalho de prestador-pacientes e pré-treinada com IA especializada em assistência médica. Os prestadores podem obter valor mais rápido e, simultaneamente, ter um impacto positivo nas interações com os pacientes.

Os clientes adoram a Talkdesk.

Rated 8.2 out of 10 based on 679 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

1 star2 star3 star4 star5 star

Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

1 star2 star3 star4 star5 star

It has helped agents to have feedback on what they need to improve on when it comes to interacting with customers on calls.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

1 star2 star3 star4 star5 star

Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, driving customer lifetime value and loyalty. Talkdest also supports tickets to chat with an agent for help; it has all the support needed for both agents and clients that we deal with in our organization.

Smangele Hlongwa

Principais funcionalidades.

Integração de EHR

As API baseadas em normas analisam os registos dos pacientes para interações personalizadas.

Agent Workspace dos prestadores de serviços de saúde

Informações dos pacientes numa única interface.
Atalhos de EHR eficientes.

Virtual Agents para a assistência médica

Bots de conversação para self-service do paciente.

Fluxos de trabalho de fornecedores pré-configurados

Processos simplificados.
Assistência ao paciente simples e prática.

IA de assistência médica pré-treinada

Interface sem código.
Conversão de voz em texto de nível médico.
Melhores ações recomendadas.

Participação proativa

Comunicações omnichannel.
Regras de personalização e divulgação.

Quer ver mais de perto a solução do contact center na cloud criada para assistência médica?