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La plus large gamme d’applications natives. 
Une plateforme unifiée. 
Une expérience utilisateur unique.

Tout-en-un

Flexible pour votre entreprise. 
Administration “Des clics, pas de code”. 
Autonomisation de vos équipes.

Adaptable

Mise en œuvre rapide. 
Interface utilisateur moderne. 
Pas de courbe d’apprentissage pour les agents.

Intuitif

Interactions intelligentes. 
Efficacité opérationnelle.

Alimenté par l'IA

Plus de 60 intégrations. 
APIs ouvertes. 
Écosystème d’innovation.

Intégré

Plus de 30 certifications de sécurité. 
Qualité d’appels optimale. 
Authentification et protection contre les menaces.

Fiable

Faites de l'expérience client votre avantage concurrentiel avec Talkdesk.

features

Je suis un grand défenseur de l’utilisation de l’automatisation pour améliorer les capacités humaines. Nous avons étendu notre utilisation des fonctionnalités d’IA et d’automatisation au sein de Talkdesk, telles que Talkdesk Agent Assist. Les nouveaux agents peuvent faire face à une grande courbe d’apprentissage au cours des 30 premiers jours d’un nouvel emploi : Agent Assist offre aux agents des conseils et des informations en temps réel sur la base de leur conversation avec un client. Il aide les nouveaux agents à se sentir plus soutenus et les maintient motivés.

quote

Plus de 1 800 entreprises innovantes font confiance à Talkdesk.

logos_grid

Plus de 60 intégrations pour créer votre solution de centre de contact personnalisée.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

trustpilot

Demandez une démonstration gratuite. Nous vous aiderons à créer votre centre de contact. Aujourd’hui.

Découvrez le centre de contact cloud conçu pour les entreprises innovantes.

panel

Cloud Call Center Software  | Talkdesk

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Thanks - the Talkdesk Team.

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Engagez le dialogue avec les clients à tout moment, n’importe où, sur n’importe quel canal et à l’aide de n’importe quel appareil, tout en vous intégrant de manière transparente aux systèmes essentiels comme Salesforce.

Logiciel cloud de centre d'appels pour entreprises innovantes.

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