Route calls based on out-of-the-box variables, or configure your own custom attributes.

Interact with customers on their preferred communication channel.

A visual routing designer enables non-technical users to build IVR menus and flows with clicks, not code.

Build custom integrations between Talkdesk and third-party systems.

Fully documented APIs are available to connect and synchronize other apps with your contact center.

Ottieni i vantaggi di una soluzione di contact center cloud native leader del settore mantenendo l'infrastruttura di telefonia esistente e i rapporti con gli operatori.

Surface customer data on a “single pane of glass” so agents know who’s contacting them and have the necessary context.

Improve contact center performance with a comprehensive set of out-of-the-box reports and dashboards.

Use custom calculations to report on virtually any metric and define a more granular and bespoke view of your contact center data.

Evaluate contact center agent interactions and provide agents with actionable feedback to improve service delivery and customer satisfaction.

In questo modo è possibile anticipare la domanda dei clienti e pianificare e sviluppare gli orari del personale in modo più efficace grazie a previsioni accurate e omnicanale.

Our CX Cloud platform is FedRAMP In Process and features 30+ security certifications, including SOC 2 and 3, ISO 27001, PCD DSS Level 1, HIPAA, and GDPR.