Cloud Call Centre software for modern enterprises.

Engage with customers anytime, anywhere, in any channel, using any device while seamlessly integrating with critical systems like Salesforce.

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Make customer experience your competitive advantage with Talkdesk.

End-to-End

Broadest suite of native apps.
One unified platform.
One user experience.

Adaptable

Flexible for your business.
“Clicks not Code” admin.
Front line empowerment.

Intuitive

Fast implementation.
Modern user interface.
No agent learning curve.

AI-Infused

Talkdesk iQ native AI.
Intelligent engagements.
Operational efficiency.

Integrated

70+ integrations.
Open APIs.
Innovation ecosystem.

Trusted

30+ security certifications.
Global call quality.
Authentication & threat protection.

"The goal is not to replace people but to ensure customers can engage in the way that best suits their needs. This approach allows us to serve both a younger client who prefers self-service options and an older client who values speaking to a person, all with consistent quality."

Karin Martin Assistant Vice President of Operations, Arbella Insurance Group

Companies around the world rely on Talkdesk to optimize customer experiences.

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70+ integrations to build your custom contact centre solution.

Logo Integrations Salesforce
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bigcommerce
contactually
freshdesk
front
google
helpscout
highrise
infusionsoft
intercom
kustomer
livechat
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Hear why our customers love Talkdesk.

Rated 8.2 out of 10 based on 681 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

1 star2 star3 star4 star5 star

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Christian Thurgood

1 star2 star3 star4 star5 star

Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

Experience the Cloud Contact Centre for innovative enterprises.

Request a free demo and we will help you create your contact centre today, complete with CRM integrations and settings configuration.