AI to your on-prem contact center
Bring AI to your on-prem contact center—without hitting the brakes.
Take the fast lane to 5-star customer service. No rip and replace.
Talkdesk Ascend AI offers AI-powered automation for on-premises contact centers, including AI agents for voice and digital, seamlessly integrated with your existing infrastructure. Deliver coordinated experiences across channels—in 59 languages—for personalized, effortless interactions that increase customer satisfaction while decreasing costs.
AI that fits your on-prem infrastructure
Composable by design, built to work with your stack.
Unlock massive AI efficiency
Automate service, assist agents, and route smarter.
AI agents: On duty 24/7
They think, adapt, and act across voice and digital.
Scale AI at your speed
Deploy fast, prove value, and expand on your terms.
On-demand webinar
Catch the full webinar: AI Agents for Self-Service.
Talkdesk Ascend AI transforms your CX.
Autopilot
Go beyond basic automation—Autopilot AI Agents complete tasks, process transactions, and provide answers without human intervention.
Copilot
AI Agents empower customer service teams with the right answers, reducing dependence on supervisors while boosting service levels.
Navigator
Ditch the IVR. Generative AI dynamically routes every customer to the ideal outcome—every time.
Knowledge Management
Automatically identifies, synthesizes, and publishes new knowledge based on real customer interactions.
Value Calculator
Find out the impact of AI
See your potential savings with the ROI calculator.
Don’t take our word for it.
Customer Story
Conversational Al reduces check balance time by 90%
Customer Story
Automation improves handle times by 50%
Customer Story
Al-based optimization increases sales conversion by 26%
Blog post
How does hyper-personalization improve customer experience and business performance?
Everything you need to know about AI for on-premises contact centers.
This isn’t just automation—it’s agentic AI. Traditional chatbots are inflexible and get stuck easily. Autopilot AI Agents are flexible, understand natural speech, and are trained to resolve full customer journeys, not just answer FAQs. They work autonomously across the entire experience.
You don’t need one. Ascend AI layers onto your existing systems to deliver fast value without the cost or risk of a rip-and-replace. It reduces budget outlays and eliminates expensive FTE costs like programming and tech stack integrations.
Talkdesk simplifies deployment with no-code setup, guided onboarding, and a low IT burden.
Ascend AI is built for rapid impact. Start small with one use case—like Autopilot for voice—and scale with minimal effort.
Talkdesk Autopilot delivers natural, empathetic conversations and supports real-time language switching—it’s a major upgrade from IVRs and traditional conversational AI.
Ascend AI supports agents with real-time guidance and performance enhancements—it’s built to help, not replace them.
You don’t have to. Ascend AI is built to work with Avaya, Cisco, Genesys, and other on-prem platforms.
Talkdesk meets enterprise-grade security and compliance standards, including HIPAA, ISO 270001, SOC 2 & 3, PCI DSS, and GDPR. Talkdesk has also achieved FedRAMP ATO status.
Ascend AI is composable, open, and modular. You can integrate what you need and expand when you’re ready.
