Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use the Talkdesk Callbar to make/receive calls, log call data and add notes to Zendesk tickets from anywhere on the desktop. Best of all, Talkdesk for Zendesk can be configured with just a few clicks - no coding required!
Triggered by contact center events, Talkdesk automations can perform a wide range of Zendesk tasks such as ticket creation, contact updating, data entry and more. These automations can increase your team’s efficiency by 25-30%, giving agents more time to focus on what matters most: customers.
Leverage both customer details and context to tailor every conversation to the individual. Beyond basic caller information, the Talkdesk Callbar provides an at-a-glance look at the customer’s history with you as soon as the call is received. Agents can then use screen pops to see full Zendesk records and personalize their conversations for increased engagement.
Send and receive SMS directly from Zendesk to ensure your customers can reach your business through whichever channel is most convenient for them. Text messages are sent from your Talkdesk phone number and logged to the appropriate tickets so keeping track of every conversation is a breeze.
Request a free demo and we will help you create your call center today, complete with CRM integrations and settings configuration.