Keep up with consumer demands and offer an accessible, frictionless and convenient customer experience
With Talkdesk’s advanced contact center software, e-commerce businesses are empowered to meet rising consumer expectations while simultaneously reducing operational costs. Leverage cutting-edge technology and advanced security features designed to help agents create personalized customer experiences.
Talkdesk integrates with 25+ leading business applications to ensure that agents have the tools and information they need for success at their fingertips. See records, order histories and more before answering a call to anticipate a customer’s needs and tailor the conversation accordingly.
Ensure customers get the support they need, when they need it with advanced contact center features such as omnichannel capabilities, queue callback and more. Easily assess customer service efforts with SMS CSAT surveys and use powerful historical and live reporting to maintain quality standards.
Customize your call center and make your business more accessible with a variety of Talkdesk APIs and mobile SDKs. Allow your customers to self service with a transactional IVR or initiate phone calls and SMS messages to your business directly from your mobile application.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.