With Talkdesk, you can easily scale up or down at a moment’s notice. You can add new agents and purchase global phone numbers in seconds. You can also configure your skills-based routing and IVR with just a few clicks so new agents can start interacting with customers right away. Team members will find the platform so intuitive that they will be proficient from day 1. The flexibility and adaptability of Talkdesk will allow your company to quickly react as your business needs evolve.
Talkdesk allows for unlimited inbound and outbound concurrent calling. Additionally, our telephony system has multiple availability regions with elastic resource provisioning so when your team’s call volume skyrockets, you don’t have to worry that calls will be dropped or call quality will be impacted. Additionally, with our real-time and historical metrics dashboard, you can make data-driven decisions that will help you manage and staff your team to better meet your customers’ needs. This makes scaling simple, knowing that your calls will never be impacted and your managerial decisions are sound.
Talkdesk is browser-based, so all you need to access it is a computer and Internet connection. This makes it simple to add remote agents, work from home or leverage an outsourced company to handle non-core competencies. The user-friendly and flexible interface enables new team members to start using Talkdesk immediately. You can change your call center settings and routing to reflect whatever team structure you need at that moment and the new configuration will take effect immediately. With your entire call center in the browser, it is simple to change the composition of your team and call center software to adapt to your evolving business needs.
With Talkdesk call center software, upgrades, updates and provisioning happen in the browser. This means that regardless of where agents are located, entire systems can be changed automatically. Thus, IT doesn’t need to travel to your agents to manually update their systems, download new plugins or change hardware every time your system changes. Additionally, new features are released without downtime, meaning that you will not have to halt your business to update Talkdesk. This makes scaling your team up or down effortless.
Multi-tenancy is a software architecture principle that allows users to share from a large pool of resources, thereby decreasing costs and increasing scalability. Talkdesk customers operate completely independently of one another while sharing resources such as our databases and bandwidth. The upshot? You can automatically recruit the resources necessary to scale when needed, while keeping overall costs low.
Talkdesk is entirely browser-based, so you can expand your team locally or globally without incurring the cost of new hardware, software, servers or system upgrades. Simply add your new agents with a single click and provide them with computers, headsets and an Internet connection. There is no upfront investment and you can add and remove agents as you see fit. This makes it simple to expand your team to meet the needs of your growing customer base.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.