Thanks for making the New York Road Show a success!


New York, Sep 12, 2017

Why Should You Attend?

Speakers


Art Schoeller

Vice President and Principal Analyst
As vice president and principal analyst at Forrester Research, Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises.

Shep Hyken

Customer Service and Experience Expert
Shep Hyken is a customer service and experience expert and well-known inspirational speaker. A New York Times and Wall Street Journal bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Tiago Paiva

Chief Executive Officer
Tiago Paiva is CEO and Founder of Talkdesk, a hypergrowth call center software startup. Launched at TechCrunch Disrupt NY in 2012, Talkdesk has raised $24.5M from DFJ, Storm Ventures, Salesforce Ventures and 500 Startups. Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and Weather.com.

Gadi Shamia

Chief Operating Officer
Gadi Shamia is the Chief Operating Officer of Talkdesk, the world’s leading call center software startup. Backed by DFJ, Storm Ventures and Salesforce Ventures, Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and Weather.com.

Bill Hoppin

EVP Strategic Sales, Marketing and Alliances
Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. He’s an executive management professional specializing in taking pre-sales start ups to revenue, profitability, and liquidity.

Emilia D’Anzica

VP of Customer Engagement
Emilia D’Anzica is the Vice President of Customer Engagement at WalkMe, a leading Digital Adoption Platform. In her role, she heads up global customer marketing strategies and oversees the voice of WalkMe for all internal and external communication.

Brandon Turner

Sr. Manager, Help Desk
Brandon Turner is a Senior Manager at Acxiom Corporation. His team is an internal Service Desk, responsible for supporting Acxiom associates globally. Brandon is passionate about customer service and blending technological innovation to achieve superior customer support experiences.

Katie Almirall

Director, Business and Technology Solutions
Katie Almirall is Director of Business and Technology Solutions at New Leaders, a non-profit organization that prepares leaders to deliver breakthrough results in America’s highest-need schools. In her current role, she supports implementation of new technology systems, technology training, communications, and reporting.

Aman Khaira

Vice President, Product
Aman is Vice President of Product at CoverWallet, a startup providing insurance to small businesses. He brings in-depth experience in developing and launching digital and mobile products in the tech and payments industry, and his team uses end customer experience as the core tenet behind every product decision.


Your Path to Smarter
Conversations Starts Here

Location
New World Stages

340 West 50th Street
New York, NY 10019

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  • 1:00PM
    Registration
  • 1:30PM
    Welcome
  • 1:35PM
    Insight: 2017 Call Center Technology

    Hear from contact center industry thought leader Shep Hyken, Chief Amazement Officer at Shepard Presentations. He will discuss how companies are leveraging the latest technologies to improve customer satisfaction and increase agent productivity.

  • 2:10PM
    Action: Designing the Intelligent Contact Center

    Talkdesk presents its vision for helping customers design intelligent contact centers that provide more personalized service to customers by optimizing agent effectiveness.

  • 2:55PM
    Break
  • 3:10PM
    Innovation: Demo Showcase, Insights from Contact Center Innovators

    See the most exciting solutions in a live demo competition and join these innovators in a discussion about how they are helping companies deliver better customer experiences.

  • 3:50PM
    Case Studies: Contact Center Leaders Share Stories, Improvements and Key Learnings

    Hear how leading companies are leveraging the latest technologies to implement more intelligent and effective contact centers.

  • 4:30PM
    Takeaways: Moving the Contact Center Forward

    Learn what contact center actions leaders are taking now to improve the customer experience based on the latest research by Forrester VP and Principal Analyst, Art Schoeller.

  • 5:00PM
    Networking Happy Hour

Map


Meet Us Here

New World Stages

340 West 50th Street
New York, NY 10019
(512) 542-3600

New World Stages is a renowned performance art complex located between Times Square and Hell’s Kitchen, home to award-winning and record-setting shows. It is currently home to Avenue Q, Gazillion Bubble Show and Imbible. This historic location is the perfect backdrop to discuss Talkdesk’s revolutionary new AI-powered contact center software and what it means for the future.