Thanks for making the Chicago Road Show a success!


Chicago, Aug 24, 2017

Why Should You Attend?

Speakers


Shep Hyken

Customer Service and Experience Expert
Shep Hyken is a customer service and experience expert and well-known inspirational speaker. A New York Times and Wall Street Journal bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

Gadi Shamia

Chief Operating Officer
Gadi Shamia is the Chief Operating Officer of Talkdesk, the world’s leading call center software startup. Backed by DFJ, Storm Ventures and Salesforce Ventures, Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and Weather.com.

Nate Peace

Support Operations Manager
As Support Operations and Systems Manager at SpotHero, a leading parking reservation service, Nate Peace's mission is to make sure SpotHero is delivering a world class support experience to customers anytime, anywhere.


Your Path to Smarter
Conversations Starts Here

Location
LondonHouse Chicago - Juliette Grand Ballroom

85 E Upper Wacker Dr
Chicago, IL 60601

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  • 1:00PM
    Registration
  • 2:00PM
    Welcome
  • 2:05PM
    Insight: 2017 Call Center Technology

    Hear from contact center industry thought leader Shep Hyken, Chief Amazement Officer at Shepard Presentations. He will discuss how companies are leveraging the latest technologies to improve customer satisfaction and increase agent productivity.

  • 2:40PM
    Action: Designing the Intelligent Contact Center

    Talkdesk presents its vision for helping customers design intelligent contact centers that provide more personalized service to customers by optimizing agent effectiveness.

  • 3:30PM
    Break
  • 3:45PM
    Innovation: Demo Showcase, Insights from Contact Center Innovators

    See the most exciting solutions in a live demo competition and join these innovators in a discussion about how they are helping companies deliver better customer experiences.

  • 4:30PM
    Case Studies: Contact Center Leaders Share Stories, Improvements and Key Learnings

    Hear how leading companies are leveraging the latest technologies to implement more intelligent and effective contact centers.

  • 5:00PM
    Networking Happy Hour

Map


Meet Us Here

LondonHouse Chicago - Juliette Grand Ballroom

85 E Upper Wacker Dr
Chicago, IL 60601
(312) 357-1200

LondonHouse Chicago is the former site of Fort Dearborn and a designated historic landmark since 1996. Originally designed and completed by Alfred S. Alschuler in 1923, LondonHouse is one of the “Big Four” building anchoring the Michigan Avenue bridge. This historic location is the perfect backdrop to discuss Talkdesk’s revolutionary new AI-powered contact center software and what it means for the future.