Thanks for making the Austin Road Show a success!

Austin, Sep 13, 2017


Sheila McGee-Smith

Founder and Principal Analyst
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Gadi Shamia

Chief Operating Officer
Gadi Shamia is the Chief Operating Officer of Talkdesk, the world’s leading call center software startup. Backed by DFJ, Storm Ventures and Salesforce Ventures, Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and

Bill Hoppin

EVP Strategic Sales, Marketing and Alliances
Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. He’s an executive management professional specializing in taking pre-sales start ups to revenue, profitability, and liquidity.

Gerald Hastie

Director of Global Customer Experience
Gerald Hastie is currently the Director of Global Customer Experience for Evernote, with his team supporting over 200 million users across the world through email, chat and social media. He has been a leader in the customer service for twenty years as a consultant, technology vendor and head of major care operations.

Your Path to Smarter
Conversations Starts Here

The W Austin - Great Room A

200 Lavaca Street
Austin, TX, 78701

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  • 1:00PM
  • 2:00PM
  • 2:05PM
    Insight: 2017 Call Center Technology

    Hear from contact center industry thought leader Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics. She will discuss how companies are leveraging the latest technologies to improve customer satisfaction and increase agent productivity.

  • 2:40PM
    Action: Designing the Intelligent Contact Center

    Talkdesk presents its vision for helping customers design intelligent contact centers that provide more personalized service to customers by optimizing agent effectiveness.

  • 3:30PM
  • 3:45PM
    Innovation: Demo Showcase, Insights from Contact Center Innovators

    See the most exciting solutions in a live demo competition and join these innovators in a discussion about how they are helping companies deliver better customer experiences.

  • 4:30PM
    Case Studies: Contact Center Leaders Share Stories, Improvements and Key Learnings

    Hear how leading companies are leveraging the latest technologies to implement more intelligent and effective contact centers.

  • 5:00PM
    Networking Happy Hour


Meet Us Here

The W Austin - Great Room A

200 Lavaca Street
Austin, TX, 78701
(512) 542-3600

The W Austin is located in the Second Street District in the heart of Austin, the Live Music Capital of the World. It is the closest hotel to Austin City Limits, the longest running music series in American television history. This historic location is the perfect backdrop to discuss Talkdesk’s revolutionary new AI-powered contact center software and what it means for the future.