New technologies like cloud, mobile and AI can help you increase customer satisfaction and improve agent engagement. How can you stay on top of the trends? That’s what the Talkdesk Road Show is all about! Hear from industry thought leaders and learn about today’s most exciting technologies to create an intelligent, efficient and customer-aware contact center. Network with contact center leaders and take away actionable tactics to improve your customer interactions today.
Attendance is Free
Why Should You Attend?
Learn From the Best
Hear from industry thought leaders, see the latest contact center technologies and design your own intelligent contact center.
Connect With Your Peers
Share knowledge, insights and your best customer interaction tips with contact center peers at the Road Show happy hour.
Enter to Win
We’re giving away a $500 Gift Card and smart technology items. To win, you must be present through the sessions and at the break.
As vice president and principal analyst at Forrester Research, Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises.
Customer Service and Experience Expert
Shep Hyken is a customer service and experience expert and well-known inspirational speaker. A New York Times and Wall Street Journal bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees.
Founder and Principal Analyst
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.
Chief Executive Officer
Tiago Paiva is CEO and Founder of Talkdesk, a hypergrowth call center software startup. Launched at TechCrunch Disrupt NY in 2012, Talkdesk has raised $24.5M from DFJ, Storm Ventures, Salesforce Ventures and 500 Startups. Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and Weather.com.
Chief Operating Officer
Gadi Shamia is the Chief Operating Officer of Talkdesk, the world’s leading call center software startup. Backed by DFJ, Storm Ventures and Salesforce Ventures, Talkdesk is growing 10x year-over-year, has 300 employees and 1000+ customers, including Dropbox, Shopify and Weather.com.
EVP Strategic Sales, Marketing and Alliances
Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. He’s an executive management professional specializing in taking pre-sales start ups to revenue, profitability, and liquidity.
VP of Customer Engagement
Emilia D’Anzica is the Vice President of Customer Engagement at WalkMe, a leading Digital Adoption Platform. In her role, she heads up global customer marketing strategies and oversees the voice of WalkMe for all internal and external communication.
Director of Global Customer Experience
Gerald Hastie is currently the Director of Global Customer Experience for Evernote, with his team supporting over 200 million users across the world through email, chat and social media. He has been a leader in the customer service for twenty years as a consultant, technology vendor and head of major care operations.
Support Operations Manager
As Support Operations and Systems Manager at SpotHero, a leading parking reservation service, Nate Peace's mission is to make sure SpotHero is delivering a world class support experience to customers anytime, anywhere.