Transforming Patient Experience: a Revolution in Healthcare

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Talkdesk and ChristianaCare

Michael Puchtler, VP of Patient Experience at ChristianaCare
David Gardner, VP of Customer & Market Insights at Talkdesk

Digital behaviors are radically changing the way patients expect to interact with healthcare providers. Providers are now left to rapidly reimagine patient experience (PX) as one that seamlessly combines digital and in-person interactions.

Join Michael Puchtler, VP of Patient Experience at ChristianaCare, and David Gardner, VP of Insights at Talkdesk, as they explore insights revealed in Talkdesk’s latest research report, The PX Revolution in Healthcare, including: 

  • How patients perceive their experiences today
  • Top areas of opportunity for transforming and unifying PX
  • How customer service and contact centers can drive PX transformation


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