Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

In 2020, amidst a pandemic, contact centers experienced intense call volume volatility as they scrambled to keep communication channels open. This session will share key findings from the new Talkdesk 2021 Benchmarking Report, reviewing how contact centers were impacted and dealt with unprecedented times.
We discuss the key findings and lessons learned, including:
<ul class="text text--16">
<li>The impact on key metrics like Abandonment rates, ATT, AHT, ASA and Service Level.</li>
<li>How different industries and companies performed during 2020.</li>
<li>Some measures to make contact centers more resilient.</li>
</ul>

Fill out the form to watch the recording.

Reviewing the 2021 benchmarking report

Please wait while we validate your privacy settings.

Speakers.

Margi Deinlein

Filipa Fernandes da Silva

You might also be interested in:

ChatGPT and the contact center of the future

The Art of the Doable: Chat GPT & Other Trends Transforming Retail Customer Service

CX Innovator Award Winners

Insights From CX Leaders: Realizing the Potential of AI in Customer Service