Talkdesk Guide™ is an AI-powered knowledge platform that transforms the way businesses organize and provide information to their customers and agents. More than just your average knowledge base, Guide feeds the most relevant knowledge to your key contact center tools in real time to help facilitate more intelligent—and impactful—interactions across your entire business.
Join us to see how Guide can help you:
- Save time with a simple drag-and-drop interface and content reuse capabilities that make creating new knowledge base articles a breeze.
- Decrease costs through call deflection by providing customers a frictionless self-service experience.
- Accelerate new agent onboarding and training by consistently delivering knowledge during calls using the context of the conversation.
- Create more consistent customer experiences by easily building agent scripts and step-by-step workflows.
