Thursday, April 22, 2021, at 10 a.m. PDT | 1 p.m. EDT
Dave Hoekstra, WFM Evangelist, Calabrio
Peri McDonald, VP Customer & Partner Marketing, Talkdesk
Contact centers rapidly shifted their operating models during the last year. Many of the biggest changes were driven by the need to enable a remote workforce with cloud technology, seemingly overnight. So, now that you’re in the cloud, where do you go from here? As teams, companies, and countries transition back to in-person work at varying speeds, hybrid workforces are likely to become an inevitable reality for many organizations. With remote workers and cloud technology proving to be significantly more productive than most organizations anticipated, the hybrid approach could be here to stay, creating both new opportunities and new challenges for those who embrace this paradigm shift.
Join Calabrio and Talkdesk to learn about what the future of the cloud contact center looks like, how you can optimize and engage a dispersed or hybrid workforce, and what obstacles you can expect (and how to overcome them).
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