Improving the Customer Experience With Knowledge Centered Service

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Original webinar date: July 17th, 2019 at 10am PT | 1pm ET

Micah Peterson, VP of Product Management, ProcedureFlow

Are two heads really better than one? You will find out in this upcoming webinar that explores the world of knowledge centered service (KCS).

ProcedureFlow’s Micah Peterson will act as your guide to help you understand some of the greatest challenges that exist in knowledge management today and how you can solve them with KCS.

Watch now so you can learn how your contact center can leverage KCS to:

  • Transform your team’s performance
  • Provide a better customer experience
  • Improve the way your team shares information
  • Get agents involved in knowledge sharing
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