How a virtual agent can help the contact center during peak volumes

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With more shoppers, come more inquiries&#8230;
<ul>
<li>Where is my order?</li>
<li>Can I make a return?</li>
<li>What is my gift card balance?</li>
</ul>
..And that means more pressure on customer service and support teams. So, how can retailers scale? Through mindful automation.
In this 15-minute session, we discuss the need for AI-powered contact center automation, and show a recorded demo of how Talkdesk Virtual Agent (digital and voice) helps retailers deliver great CX during challenging peak seasons.

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Thanks - the Talkdesk Team.

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In this 15-minute session recording and we show how a virtual agent can help the contact center during challenging peak seasons. Watch now.

How a virtual agent can help the contact center during peak volumes

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