Financial consumers are facing unprecedented changes in how they seek and receive services as the definition of financial provider blurs. Financial services institutions look to stand out in a competitive market by elevating their Customer Experience (CX) through a hybrid approach of humans augmented by technology.
Increasingly, forward-looking leaders are exploring the potential of emerging technologies–such as AI, blockchain, and ecosystems–to transform customer service.
Join David Gardner, VP of Research & Insights at Talkdesk, Eric Sabbah, Head of Client Strategy at HSBC and Elle Satterwhite, Industry Marketing Manager for Banking at Talkdesk as they explore insights revealed in Talkdesk Research’s latest report, Emerging technologies and the rise of client experience (CX) in financial services, including:
- How the landscape for financial services and client expectations for service are evolving.
- How to effectively combine human and digital support in delivering superior client experiences.
- Innovative approaches to leveraging emerging technologies alongside human support.
