virtual event

CX Lunch & Learn: Demystifying AI

Presented by Talkdesk & Observe.AI

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Speakers: 

Dale Sturgill, Vice President of Contact Center Operations, EmployBridge

Ben Rigby, Vice President, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning, Talkdesk

Pete Lee, Vice President of Global Alliances and Sales, Observe.AI

 

With the landscape of Customer Experience rapidly evolving, Artificial Intelligence is today’s de-facto buzzword for CX innovation and mobility. But what does AI in CX actually look like? And what are some of the practical applications organizations can leverage now to emerge from the pandemic stronger?

Join Dale Sturgill, Vice President of Contact Center Operations at EmployBridge, in conversation with Talkdesk’s Global Head of Artificial Intelligence, Ben Rigby, and Observe.AI’s Vice President of Global Alliances and Sales, Pete Lee, for an East Coast Lunch & Learn panel discussion and Q&A that promises to demystify AI in CX. Learn how Employbridge uses Talkdesk and Observe.AI’s CX AI solutions together to empower its agents and fortify customer satisfaction and loyalty.

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