SPEAKERS:
Ben Rigby, SVP, Product & Engineering, AI, Automation, and Workforce at Talkdesk
Vasi Philomin, General Manager, Machine Learning & AI at AWS
With the landscape of CX rapidly evolving, AI is today’s most promising solution for CX innovation and mobility, but most contact centers haven’t begun to leverage it. New solutions are making AI and machine learning more accessible in contact centers to enhance self-service, agent assistance, and call analytics. Join this session to learn how best in class AI technologies create best in class customer experiences.
