webinar

Creating a CX Strategy That Lasts: How Zumiez Turns Customers Into Passionate Fans

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Tuesday, June 19, 2018, 10:00AM PDT / 1:00PM EDT

Featuring:

Megan Miles, Customer Service Manager, Zumiez
Lori Stout, Senior Product Marketing Manager, Talkdesk

Find out how Zumiez, a national retail provider, designed an amazing customer experience strategy and ensured satisfaction for their customers.

Join us for this 60-minute webinar as we explore Zumiez’s Customer Experience strategy and the phenomenal results that Zumiez has achieved using Talkdesk, including:

  • Rapid implementation of Talkdesk Enterprise Contact Center Platform
  • Improved call quality and SLAs
  • More flexible dashboards and better reporting
  • More personalized conversations and faster first call resolution
  • Increased business agility and scalability through streamlined self-service
  • Greater transparency, frontline control and agent engagement