Avoiding the Perils of Metric Mismanagement

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Featured Speakers:

Justin Robbins Senior Manager, Content Marketing, Talkdesk and
Michael Coster, Supervisor, CRM and Data Analytics, Xenial, Inc.

What are the most important metrics in your contact center? More importantly, are those metrics the most effective way to define and measure your team’s progress towards success? If you have even the slightest hesitation in saying “yes” then this webinar is for you!

In this on-demand webinar, contact center expert Justin Robbins will:

  • Lead attendees through an evaluation of their own metrics
  • Reveal the best performance measures for delivering on employee, customer, and business expectations
  • Share insights on the early warning signs of metric failure
  • Walk through the importance of leveraging the right platform and business intelligence to get the most of any performance management program.

Whether you’re a contact center novice or an experienced professional, Justin’s perspective will challenge you to seek the most from your call center metrics.

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