Sean Vierling, President, Loxysoft
Taylor Johnson, Product Marketing Manager, Talkdesk
Employee attrition is one of the biggest costs for a contact center, with one of the main contributors being due to agents not getting the schedule they want as a result of a “Big Brother” management style and use of the wrong scheduling technologies. Listening to agents’ needs makes them feel supported at work and boosts their satisfaction and productivity. Agents and management alike need to feel they have the right work-life balance, and companies must find the right balance between satisfying employees’ needs and creating and maintaining a system that is efficient, sustainable and profitable.
Register for this webinar to learn how you can use work-life balance to empower your front lines and provide improved customer experiences.