Streamline work by automating manual tasks and providing quick access to the right tools and data
Empower agents with a full suite of time-saving contact center features. Agents will be able to maximize efficiency and effectiveness, leading to higher engagement and increased caller satisfaction.
Provide agents with the freedom to work from their preferred solution by leveraging Talkdesk’s 30+ out-of-the-box integrations. Click-to-call, automatic call logging and contact screen pops shave valuable time off each call, ultimately allowing agents to focus on what matters most: the caller.
Easily create Talkdesk automated workflows to assist agents with completing everyday tasks such as updating contact records, logging calls and more. These rule-based automations significantly improve agent productivity by reducing after call work and eliminating manual data entry.
Monitor agent activity in real time with comprehensive live reporting. Customize your Talkdesk Live dashboard to understand how your agents are spending their time and leverage advanced analytics to detect mental fatigue and burnout before it significantly affects operations.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.