Upload multiple contact lists, enrich contact information with data from integrated business tools (i.e., Salesforce, SugarCRM, Zendesk, Olark, etc.) and click-to-call from any phone number in any business tool.
Talkdesk automatically displays relevant information about the contact such as their call, chat, ticket and case history in the agent’s browser in real time so agents can adjust their approach to interacting with the contact accordingly.
With Talkdesk, all integrated business tools update with call logs, recordings, voicemails, tickets and cases automatically. This allows teams to streamline their workflow so they can focus on what really matters.
With live call monitoring, call recording, real-time metrics and historical reporting, managers can assess their entire team’s performance with relative ease and make data-driven decisions based on comprehensive information.
Talkdesk is browser-based so there is no hardware, software to install or coding needed and it is fully-functional in 5 minutes. Try it for free for 14 days to optimize your outbound team’s performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.