Talkdesk highlights product innovation, features customer experience theater presentations and demonstrations and competes for two Best of Enterprise Connect awards
SAN FRANCISCO, March 11, 2019 — Customer experience (CX) optimization requires more than just a focus on the customer; it requires innovation at every level, from customers to agents to supervisors and information technology (IT) teams. As the leader in cloud contact center for innovative enterprises, Talkdesk has set the stage for Enterprise Connect, March 18 – 21, 2019 at the Gaylord Palms Convention Center in Orlando, FL. Talkdesk will demonstrate new ways companies can keep pace with the changing expectations of today’s digitally empowered consumers to deliver them a personalized, proactive experience in the channel they are most comfortable using.
As a Platinum sponsor, Talkdesk is prominently featured in booth 1927 on the exposition floor, offering presentations and on-site demonstrations throughout the event. Highlights of Talkdesk activity at Enterprise Connect 2019 include:
Talkdesk is also a finalist for two Best of Enterprise Connect awards to be announced on Tuesday, March 19: Best Upgrade to an Existing Product and Best of Enterprise Connect Overall. Category and overall finalists were selected from more than 60 Enterprise Connect exhibitors who submitted entries. Talkdesk is being recognized for its Enterprise Cloud Contact Center Winter 2019 release, which adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service software developer kit (SDK), all powered by a new artificial intelligence (AI layer), Talkdesk IQ.
“We are honored to join industry heavyweights like Amazon and Microsoft as finalists for both the Best Upgrade to an Existing Product and Best of Enterprise Connect Overall awards,” said Tiago Paiva, chief executive officer, Talkdesk. “Recognition like this from Enterprise Connect shows validation for the progressive solutions Talkdesk is introducing to the contact center solutions marketplace, driving the industry forward and leading through innovation.”
“The Best of Enterprise Connect awards recognize stand-out companies making a significant impact on the enterprise communications and collaboration industry,” said Michelle Burbick, program coordinator for Enterprise Connect. “This year’s finalists are truly representative of the most innovative companies influencing the future of this space through their cutting-edge technological advancements and initiatives.”
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
About Enterprise Connect
For more than 28 years, Enterprise Connect has been the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts, and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys, and a Webinar Series. For more information, visit enterpriseconnect.com. Enterprise Connect is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com