Drill-down graphics provide an in-depth look at the vital components of your call center. See how agents are spending their time and monitor live calls with a single click.
Talkdesk Live displays beautifully on both desktops and large screens alike. Empower your teams with the visibility they need to respond instantly to changing conditions.
Set meaningful thresholds for your metrics and get alerted when performance is off target. Widgets allow you to see the important details at a glance and maintain quality standards.
With over 15 inbound and outbound call center metrics to select from, you can easily create the perfect dashboard for your team. Customize your metrics by graph type, ring group and timespan to see your data in the format that works best for you.
Talkdesk Live allows you to easily identify trends in key metrics and detect performance inconsistencies before they become widespread. Know exactly where to focus your time and resources in order to provide the best call experience.
Motivated agents are essential to the ongoing success of your call center. Talkdesk Live provides a high degree of visibility for your entire team so agents have the full picture and can take ownership over their performance.
Request a free demo and we will help you create your call center today, complete with CRM integrations and settings configuration.