Talkdesk instantly displays each customer’s SnapEngage contact history and information when their call is connected. Agents can use this information to personalize interactions and provide optimal service.
Talkdesk contacts will be automatically created each time an agent chats with a new customer. This eliminates the need to switch between two applications and promotes uniformity of customer data across interfaces.
Talkdesk makes it simple to search for customers who have interacted with your company via SnapEngage. Agents will never have to manually search for a chat transcript again, freeing up valuable time to spend attending to the needs of customers.
Talkdesk automatically synchronizes SnapEngage visitor details, chat transcripts, and offline messages. Having the most up-to-date information enables agents to maintain a comprehensive overview of customer needs.
Agents can view chat history and transcripts directly within Talkdesk. This will help keep your entire team on the same page and expedite problem solving.
Effortlessly configure the Talkdesk SnapEngage Integration - no programming required! All you need is your SnapEngage account information and you can synchronize data and instantly increase your team’s efficiency.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.