5 Steps to Boosting Your Inside Sales Conversions

Thursday, November 16th, 2017 Blog, Sales, Talkdesk

Today’s customers often prefer email, phone or chat communications to face-to-face meetings, according to CSO Insights. In response to this shift in customers’ preferences, companies have adjusted their sales strategies to focus on identifying, nurturing and converting leads remotely. As a result, inside sales jobs have grown 300% faster than field sales. Despite the rapid […]

Read on

Looking for a New Contact Center Solution? Consider a Visionary

Tuesday, November 14th, 2017 Call Center Visionary

Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant, a summary of the solutions at the most mature end of the industry. The report evaluated the […]

Read on

How HotelTonight, Caviar and Evernote Built a Culture of Agent Empowerment and Efficiency

Thursday, November 9th, 2017 Call Center, Customer Service, Talkdesk

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a […]

Read on

3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence

Thursday, November 9th, 2017 Business, Call Center, Customer Service, Talkdesk intelligence

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Today’s customers expect intelligent and customized experiences want solutions right away. At Dreamforce 2017, Talkdesk brought together three cutting-edge […]

Read on

5 Crazy Ideas for Transforming Your Contact Center

Wednesday, November 8th, 2017 Call Center, Talkdesk contact center

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. We’ve all been on a bad customer support call before: you call, you wait, you talk to an agent, you wait, you talk to another contact center agent … It’s […]

Read on

Experience the World's Leading
Cloud-Based Contact Center Software

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859