Talkdesk

Un logiciel cloud pour centres de contact adapté aux entreprises d'aujourd'hui

Interagissez avec vos clients à tout moment, n’importe où, via n’importe quel canal, en utilisant n’importe quel terminal tout en s’intégrant de manière transparente avec vos bases de donnés et CRMs importants comme Salesforce.

Réserver une démonstration

Avec Talkdesk, l'expérience client devient votre avantage compétitif

Une intelligence active

Identifiez les besoins de vos clients pour des interactions de qualité et des recommandations prédictives.

Simple et puissant

Installez votre centre de contact en quelques semaines au lieu de plusieurs mois

Une connexion fluide

Renforcez la productivité de vos agents avec plus de 20 intégrations préinstallées

Une adaptabilité infinie

Opérez des modifications en quelques clics, sans la moindre ligne de code, et en profitant du plus grand écosystème d'applications du secteur.

Qualité Grand-Comptes

Une qualité d'appel MOS de 4,22 garantie, et la seule garantie de 100% pour le niveau de disponibilité de l'industrie.

Plus de 1800 entreprises innovantes s'appuient sur Talkdesk

Voir plus de nos clients

Plus de 50 intégrations pour bâtir la solution qui vous correspond

Découvrez pourquoi nos clients aiment Talkdesk

Rated 4.5 out of 5 based on 784 reviews on

8 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

20 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

12 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

25 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

7 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

12 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

14 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

16 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

16 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

16 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

17 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

18 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

18 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

18 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

18 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

20 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

20 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

20 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

20 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

20 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Profitez d'un centre de contact cloud adapté aux entreprises innovantes

Demandez votre démo gratuite ! Nous vous assistons dans la création de votre centre de contact avec de nombreuses intégrations et une configuration adaptée à votre gestion clients