The AI workforce built for enterprise customer experience
Talkdesk CXA brings together specialized AI agents to resolve customer requests end-to-end — quickly, accurately, and at scale. Go beyond managing conversations to automating outcomes with Talkdesk CXA.
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Launch preconfigured AI agents for the most common CX jobs.
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Deploy new AI agents faster with reusable skill templates.
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Set up specialized agents by function, system, or journey stage.
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Continuously improve performance with real interaction data.
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Integrate seamlessly with your existing contact center environment.
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Confirm, update, and coordinate appointment details and directions in one flow.
Provide end-to-end order visibility and delivery resolution with real-time updates.
Anticipate and notify customers of disruptions, policy changes and service updates.
Verify, update, and manage card details and payment authorizations in real time.
Don't take our word for it.
Real results, straight from our customers.
↓5.3%
abandonment rate.
“Talkdesk’s advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
↑89%
improved service level.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
↑40%
containment rate.
“When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.”
Karen Reyes, VP of Global contact center
Report
The state of agentic automation in CX.
A leadership guide to customer experience automation in the agentic era.
The fastest path to AI.
Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.