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Talkdesk helps colleges and universities reimagine the student, alumni, and faculty experiences.

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Principales fonctionnalités.

Intelligent knowledge base

Self-service content is intelligently surfaced.

Virtual agents

Smart chatbots for routine inquiries. Intelligent routing of complex inquiries to live agents.

Omnichannel

Integrated support across SMS, live chat, email, and social messaging.

Intelligent guidance

Next best actions provided to quickly resolve complex inquiries.

Notifications automatisées

Proactive notifications and alerts to inform students and faculty.

Enabled workforce

Automated assistance to improve staff proficiency and training.

Analytics

Surface trends and help identify opportunities for improvement.

Cloud flexibility

Innovation of public cloud with private storage.

Want a closer look at what automation-first customer experience solutions can do for your college and university?